Terms and Conditions

CUSTOMER SERVICE POLICY
Satisfaction unconditionally guaranteed. Simply notify the shop within 48 hours of receipt of your flowers. Replacement is made if you are unhappy for ANY reason. If Divine Vines takes proper care of their clients, why would they even think of going somewhere else?

PAYMENT POLICY
For our online & telephone shoppers, we accept Visa, MasterCard and American Express. For our personal shoppers, we also accept Cash & Debit cards.

DELIVERY
Yaletown destinations are “walked” by one of our staff members for all orders received by 2pm on weekdays. Same Day delivery by courier is available in Vancouver for all orders received by 1pm.
Arrival at business destinations by 4pm and residential addresses by 5pm.
Please call us with your special requests for Rush and Special delivery service.

Mondays to Fridays
Yaletown destination are “walked” by one our staff members for orders received by 2pm.
Same day delivery by courier is available in Vancouver for orders received by 1pm.

One business day’s notice for destinations in Burnaby, New Westminster, Richmond, Delta, West Vancouver, North Vancouver, Port Moody, Coquitlam, Langley, White Rock, Tsawwassen. 

Saturdays
Same day Delivery service in Vancouver & Burnaby for orders received by 11am. On occasion, service is available to North Vancouver, West Vancouver & Coquitlam. Please call with your request.

Sundays & Statutory Holidays
We are closed these days.

Re: Delivery Problems
Should we be unable to deliver due to incorrect delivery information, we will contact you. Another delivery fee will be charged for another attempt and/or re-directing to another destination. We will call residential destinations to confirm that someone will be home or a safe place to leave the flowers. Should we be unable to successfully deliver your order, you will be contacted by email, phone or both asap.